IMPORTANT CUSTOMER SAFETY INFORMATION.

Safety Assurances For Our Customers.

Here’s a little summary about a few changes we’ve made, which we hope you’ll find reassuring during these times.

Social distancing:

Please respect yours and others personal space by maintaining a social distance where possible.

We will be asking customers to enter through the courtyard and wait at the window for a member of our team to take you to your table, and to sanitise your hands on the way into the pub. The reason for this is so we can take the time to explain how things work and to also keep an eye on the number of people we have in the pub at any one time. This is also the reason why we’re encouraging bookings only, even just for a drink at the moment.

Indoor gatherings should be in groups of up to two households (including support bubbles). Outdoor gatherings of 6 people or less can be from any number of households. If your outdoor gathering is of 7 people or more then all should be from no more than two households (or support bubbles).

At busy times, those without prior bookings may be asked to queue and as much as we’ll try our best to get everyone a table, it may not always be possible, in order to keep everyone safe.

Cleaning:

We want to reassure you that there’s regular cleaning going on in the pub; all of our team will be washing their hands every twenty minutes and sanitising ‘touch points’ every half an hour. The tables and chairs will be cleaned after each customer. At every step, we’ll be following the highest of cleaning standards throughout the pub and in the kitchen.

Service At Table:

We’ll do our upmost to keep a safe distance where possible when taking orders and serving your table.

You’ll notice some changes to the way we’re laying the tables. To reduce the ‘contact’ with cutlery, we’re placing the knives, forks, and napkins in tankards and placing them on your table. The same goes for the salt and peppers, which will be cleaned after every use.

How To Order:

You’re now able to order your food and drink at the table, if you’d like to. All you need to do is text the phone number displayed throughout the pub and on the menus. Or a member of our team will happily look after you at the table if you’d prefer.

Space Between Tables:

We wanted to reassure you that care and consideration has gone into spacing the distance between the tables and positioning of the chairs, so please don’t be tempted to rearrange them.

Menus:

Menus will be enclosed within plastic wallets and will be sanitised after each use.

Bar Service:

Much as life usually revolves around the bar, please resist the temptation to pop to it, we’ll look after you at the table.

Cashless and Tips:

To reduce the handling of cash, we’ve gone ‘cashless’. We kindly ask you to use contactless wherever possible. If you would like to leave a tip, ther’s now an option to do so within the card machine when paying your bill.

Little touches:

The little touches (that are often touched a lot) – may not be quite as prevalent just now. Things like the newspapers, board games, dog biscuits, won’t be available for the time being, we hope you understand.

Toilets:

Toilets will be regularly cleaned and numbers will be restricted as we are operating a 1 in 1 out policy. The doors to enter both the ladies and gents have locks and notices on them.

Children and dogs:

Much as they like to, please don’t let them wander. We ask parents to keep their children under close parental supervision at all times. We ask that you keep your dog on a lead at all times and close to you but not on the furniture.

Government Track and Trace Scheme:

We will ask for contact details from a member of each party as per the Government guidance to collect information to ‘track and trace’ if needed. They will be kept for a minimum of 21 days after which they are destroyed.

Courtyard etiquette:

Our outside tables are not available to book, however a controlled queuing system will be in place at busy times. Ordering outside can be made either through the window or text via the phone number provided. You can order all your food and drink this way and pay as you go. Nice and simple. We also respectfully ask that you don’t move tables around, they have been positioned with thought.

If you are feeling at all unwell, please save your visit for another day.

We hope you find all these changes reassuring and feel free to chat anything through with any of our team when you visit.

Thank You For Your Consideration.
The Black Lion Nantwich